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Our refund policy – your peace of mind guaranteed!
We understand that sometimes things don't work out as planned. That's why we have a hassle-free, customer-first refund policy in place.
- Returns are processed within 1-2 business days of receipt.
- You will receive a confirmation email that your return has been received.
- Please allow 5 to 15 business days for this process to complete.
- In case of a refund, credit will be submitted to your bank within three business days.
- It may take your bank up to 10 business days to post the funds to your account.
- Bank wire refunds of USD $1000 or greater typically take 7 to 10 business days after the return has been processed.
- A refund will be issued via check. Checks are sent via regular US Mail to the billing address in the original order.
- Orders paid for through PayPal will be credited back to your PayPal account within two weeks.
- Sorry, custom-made jewelry is not returnable, and non-refundable.